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Responsible Gaming
A Big Candy Casino is licensed by the Curaçao Gaming Authority. All transactions use industry-standard encryption, player balances are held in segregated accounts separate from operational funds, and game outcomes are independently certified by eCOGRA.
Gamble responsibly
Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the odds of future games. A result that has not appeared for some time is not necessarily more likely to occur next, and a run of wins does not mean that another win is due.
Before you play, decide how much time and money you can comfortably spend as entertainment. Only use money that is available after essential costs such as housing, food, bills, education and other commitments have been covered. Do not gamble with borrowed money, credit intended for essentials, savings needed for important expenses or money that belongs to someone else.
- Set a spending limit before you start and avoid increasing it while playing.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending and monitor your activity.
- Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
- Never chase losses by continuing to play or increasing stakes to try to recover money.
- Treat wins as a result of chance rather than income or a reliable source of funds.
- Do not lend money for gambling or encourage another person to gamble beyond their means.
- Talk openly with someone you trust if gambling is becoming difficult to manage.
Gambling should never interfere with responsibilities, personal relationships or physical and mental health. If you find that you are thinking about gambling frequently, hiding your activity or feeling unable to stop, consider taking a break immediately and seeking independent help.
Know the warning signs
Problem gambling can develop gradually, and people may not always recognise the change at first. A concern is not limited to the amount of money spent. The amount of time, emotional energy and attention devoted to gambling can also indicate that your activity is becoming harmful.
Consider whether any of the following statements apply to you or someone close to you:
- You gamble for longer than planned or find it difficult to stop once you begin.
- You regularly exceed the spending limit you set for yourself.
- You return to gambling to recover losses or feel pressure to win back money.
- You borrow money, sell belongings or delay important payments to continue gambling.
- You feel restless, irritable or anxious when you cannot gamble.
- You think about gambling throughout the day or find it difficult to focus on other activities.
- You hide your gambling, minimise how much you spend or give misleading information to others.
- You miss work, study, family commitments or social activities because of gambling.
- Gambling affects your sleep, mood, confidence or general wellbeing.
- You argue with family or friends about gambling or experience relationship difficulties because of it.
- You use gambling to escape sadness, stress, loneliness or other problems.
- You have tried to cut back or stop but have not been able to do so.
One warning sign may be enough to prompt a pause and a review of your play. Several signs may indicate that you need additional support. You do not need to wait for a crisis before asking for help, and support is available for people affected by another person's gambling as well as for people who gamble.
Tools for safer play
Safer gambling tools can help you stay aware of your activity and create distance from play when you need it. The tools available through an online gambling service may include deposit, spending, loss or time limits, activity statements, reality checks, temporary breaks and account closure. Availability and operation can vary, so review the information shown in your account and ask customer support about the options that apply to you.
Set limits before playing
Choose a limit based on your personal budget rather than the amount you hope to win. A limit should be realistic, clearly understood and treated as a maximum, not a target. Consider setting separate limits for money and time. Once a limit is reached, stop playing rather than trying to change the limit in response to a loss or an urge to continue.
Take a break or close your account
If you want time away from gambling, use a temporary break or other available restriction. If you believe you need to stop gambling, request account closure or self-exclusion. Make your request clearly and follow any instructions provided. Do not open another account or use another person's account to get around a restriction. If you have requested a break or closure, contact support if you need help understanding the next steps.
Protect your account
Keep your login details private and do not allow other people to use your account. Use available device, payment and banking controls to support the limits you have chosen. You may also wish to remove saved payment details, block gambling-related advertising where possible and ask your bank or financial institution whether it offers gambling transaction controls. These measures can be useful alongside, but should not replace, professional support.
If you are concerned about a child or another vulnerable person accessing gambling services, take practical steps to secure devices and payment accounts. Gambling services are intended for adults who meet the applicable legal requirements. Never allow another person to gamble through your account.
Getting help in Australia
If gambling is causing harm, speak with a qualified gambling counsellor or another trusted health professional. Australian support services can provide confidential information, counselling and practical assistance with financial, emotional and relationship concerns. Support may be available by phone, online or in person, depending on the service and your location.
You can begin by searching for an Australian gambling support service through an official government or state and territory health resource. You may also contact your general practitioner or a community health provider and ask for a referral to gambling counselling. If money problems are involved, consider speaking with a free financial counselling service before taking on further credit or borrowing to gamble.
- Stop gambling and move away from the website or app.
- Tell someone you trust what is happening and ask them to help you stay away from gambling.
- Review your recent gambling activity and identify immediate financial or personal risks.
- Use available account restrictions, temporary breaks or self-exclusion options.
- Contact an Australian gambling support or counselling service for confidential guidance.
- Seek urgent help if you feel unsafe, overwhelmed or at risk of harming yourself or another person.
A Big Candy Casino provides general responsible gaming information, but it is not a substitute for professional medical, financial or counselling advice. If you are in immediate danger, contact emergency services in Australia. If you are under financial pressure, do not try to solve the situation by gambling more. Taking action early can make it easier to regain control.
By choosing to gamble, you accept that gambling carries financial and personal risks. Please play within your means, use the tools available to you and ask for help whenever gambling stops being enjoyable or manageable.