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Privacy Policy
A Big Candy Casino is licensed by the Curaçao Gaming Authority. All transactions use industry-standard encryption, player balances are held in segregated accounts separate from operational funds, and game outcomes are independently certified by eCOGRA.
Information we may collect
When you use A Big Candy Casino, we may collect information that identifies you or is reasonably capable of identifying you. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse or use the site.
Account and identity information
To open and operate an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and records of communications. We may also ask for information needed to confirm that you are eligible to use the services and that the account is being used by the correct person.
Verification and compliance information
Where appropriate, we may collect verification documents and related information. This can include documents or details used to confirm identity, age, residence, source of funds or other eligibility requirements. We may also keep records of checks carried out to help prevent fraud, money laundering, misuse of the platform, account takeovers and other unlawful or harmful activity.
Payment and transaction information
We may handle records about deposits, withdrawals, bets, gaming activity, account balances, payment methods and transaction history. Payment providers may process payment details directly. We may receive information about the transaction, its status and relevant payment identifiers without necessarily receiving the full details of your payment instrument.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages visited, session information and interaction data. We may also receive information about how you use the website, including errors, loading activity and security events.
Information from other sources
We may receive information from service providers, payment processors, identity and verification services, fraud-prevention providers, analytics providers or other parties that help us operate the website. We may also receive information where it is necessary to meet legal, regulatory, security or responsible gambling requirements.
How and why we use information
We use personal information only where there is a legitimate reason to do so, such as providing requested services, meeting legal obligations, protecting users and maintaining the security and reliability of the website. Depending on the circumstances, we may use information for the following purposes:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services, customer support and responses to enquiries.
- Confirming identity, age, eligibility and account ownership.
- Carrying out verification, anti-fraud, security and risk-management checks.
- Detecting suspicious, prohibited or unlawful activity and protecting the website from misuse.
- Communicating with you about your account, requested services, security matters, policy updates and important operational information.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
- Understanding website performance and improving features, content, usability and customer experience.
- Managing responsible gambling measures and responding to relevant account or play concerns.
- Keeping records and complying with applicable legal, regulatory, taxation, financial, dispute-resolution and reporting obligations.
- Establishing, exercising or defending legal rights and managing complaints, disputes or investigations.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where you have provided an appropriate consent. Where information is used for analytics, security or service improvement, it may be combined with other information or assessed in a form that is less directly connected to an individual account.
Marketing choices
You may receive marketing messages only where the relevant requirements have been met. You can generally opt out by using the unsubscribe option in a marketing message or by contacting us. Opting out of marketing does not stop essential account, security, transaction or service communications.
Sharing information
Information may be shared with trusted providers that support hosting, payments, identity checks, fraud prevention, customer support, communications, technology, analytics, security and other website operations. We may also disclose information where necessary to meet a legal requirement, respond to a valid request, protect users or the website, investigate suspected wrongdoing, or establish or defend legal claims. Providers and other recipients may be located in Australia or overseas, and information may be handled in accordance with their services and applicable requirements.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website use and improve performance. Some cookies may be placed by service providers that assist with analytics, payments, communications or other functions. Cookies can help us recognise a device or browser, but they do not automatically provide us with information such as your name.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may become unavailable. Your browser may also provide controls for limiting tracking technologies and clearing stored website data.
Security of information
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and staff or supplier controls. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact us promptly if you suspect unauthorised activity.
How long information is kept
We keep personal information for as long as it is reasonably required for the purposes described in this policy, to provide services, resolve issues, maintain business records, protect against fraud or meet legal and compliance obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, destroy it or anonymise it, subject to technical, legal and operational considerations.
Children and eligibility
The services are intended only for people who meet the applicable age and eligibility requirements. We do not knowingly seek to collect information from a person who is not permitted to use the services. If you believe that information has been submitted by an ineligible person, please contact us so the matter can be reviewed.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.
Making a data request
To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, email support@a-big-candy-casino.fun. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account security or confidential information.
We will consider and respond to valid requests within a reasonable timeframe, subject to applicable requirements and the complexity of the request. In some situations, we may be unable to provide access to certain information, delete records or fulfil a request immediately. This may occur where information must be retained by law, is required for security or fraud prevention, relates to another person, is protected by legal privilege, or cannot be separated from other records without unreasonable effort.
Accuracy and account updates
Please keep your account information accurate and notify us if your details change. You may be able to update some information through your account settings. Information connected with identity, payment, verification or compliance checks may require additional review before it can be changed.
Changes to this policy
We may update this Privacy Policy when our services, systems, practices or legal obligations change. The updated version will be published on this page and will apply from the date shown or from the time it is made available, unless a different date is stated. We encourage you to review this page from time to time so you understand how information is handled.
By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law. If you have questions about this Privacy Policy or how your information is handled, contact support@a-big-candy-casino.fun.