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A Big Candy Casino Loyalty Program Guide
A Big Candy Casino is licensed by the Curaçao Gaming Authority. All transactions use industry-standard encryption, player balances are held in segregated accounts separate from operational funds, and game outcomes are independently certified by eCOGRA.
How the loyalty programme tracks your progress
The main progress tool is the Level Up system. It records your total wagering volume and uses milestones to unlock rewards. You can see your progress bar in the account dashboard, so there is a clear place to check how close you are to the next reward.
That makes the programme fairly easy to follow. You do not need to guess whether your activity is being counted: the dashboard shows your current progress. The exact reward depends on the milestone reached, so it is worth checking the account display before you decide how much to play.
What loyalty rewards can add to your account
The loyalty setup includes comp points for all levels. These points can be redeemed, giving regular players another type of reward alongside milestone benefits. Daily rakeback is also credited automatically. It has no wagering requirement and no game restrictions, and the percentage increases by tier.
There are also daily login rewards. Logging in can bring free spins or small bonus credits. These rewards are separate from the progress bar, so it can be useful to check both your dashboard and your account after logging in.
| Feature | How it works | Key condition |
|---|---|---|
| Level Up | Tracks total wagering volume and unlocks rewards at milestones | Progress is shown in the dashboard |
| Comp points | Points can be redeemed | Available across all levels |
| Daily rakeback | Credited automatically | No wagering requirement or game restrictions |
| Login rewards | May provide free spins or small bonus credits | Available for logging in |
| Birthday bonus | A birthday reward is included in the loyalty benefits | Available to all levels |
Birthday rewards are available across all levels, so you do not need to reach a higher tier before this benefit applies. The programme also includes an appreciation chip at every level.
How to make sensible use of the rewards
A loyalty programme should sit around your normal play, not become a reason to spend more than planned. Set a budget first, then treat points, rakeback and login rewards as extras. Remember that casino games involve real financial risk, and rewards do not change the outcome of a game.
- Register and verify your accountComplete registration with your personal details and email verification code. You must be at least 18 years old to register.
- Make your first depositThe Depositor level is granted after your first deposit following registration. The account can then track your activity for loyalty progression.
- Check the dashboardUse the visible progress bar to see your Level Up position and review any rewards available on the account.
- Redeem points when you chooseComp points can be redeemed. Check the account display before using them so you know which reward is available.
- Review credits after logging inDaily login rewards may appear as free spins or small bonus credits. Check the account before starting a session.
- Keep your limits in placeDeposit limits can be set by contacting support. Session time reminders and self-exclusion periods are available from account settings.
A Big Candy Online also keeps bonus and cash balances in separate wallets, with bonus funds drawn first during wagering. That distinction matters when you are checking what is available to play with and what can be withdrawn.
Account tools that support long-term play
The loyalty programme sits alongside account controls designed to help you stay organised. Transaction history records every deposit, wager, win and withdrawal, making it easier to review your activity. Two-factor authentication is available, with a code sent to your mobile device.
You can set deposit limits by contacting support, while session time reminders and self-exclusion periods are available from account settings. Live chat operates 24 hours a day, seven days a week, in English, and email support is also available.
- Set deposit limits through support.
- Use session time reminders from account settings.
- Choose self-exclusion periods from account settings.
- Review deposits, wagers, wins and withdrawals in transaction history.
- Protect the account with two-factor authentication.
- Contact 24/7 English live chat or email support when needed.
If you use the account on mobile, the progressive web app works on iOS, Android and Windows without an app-store download. The full library is available on mobile, and the dashboard can be checked from a phone or tablet.
Questions to ask before using loyalty rewards
The useful way to judge the programme is to look at how each reward fits your own play. Check whether a reward is automatic or needs action, see where your progress stands, and keep your spending limits separate from the appeal of reaching the next milestone.
| Check | Why it matters |
|---|---|
| Current Level Up position | Shows how close you are to the next milestone |
| Comp point balance | Tells you what may be available for redemption |
| Daily rakeback credit | Confirms the automatic reward has been added |
| Login reward | Shows whether free spins or bonus credits are available |
| Personal deposit and time limits | Keeps play within the plan you set |
For help with account settings, rewards or your current progress, use the available support channels. If gambling stops feeling enjoyable or begins affecting your finances, pause and use self-exclusion tools or contact Gambling Help Online on 1800 858 858, available 24/7.
FAQ
Loyalty Program questions
How does the A Big Candy Casino Loyalty Program track progress?
The Level Up system tracks your total wagering volume. Rewards unlock at milestones, and a progress bar is visible in your account dashboard.
Can I redeem loyalty points?
Yes. Comp points are included in the programme and can be redeemed.
How does daily rakeback work?
Daily rakeback is credited automatically. It has no wagering requirement or game restrictions, and the percentage increases by tier.
Are there rewards for logging in?
Yes. Daily login rewards can provide free spins or small bonus credits.
Is there a birthday reward?
Yes. A birthday bonus is available across all loyalty levels.
When does loyalty tracking begin?
The Depositor level is granted after your first deposit following registration.
Can I set limits while using the loyalty programme?
Yes. Deposit limits can be set by contacting support, and session time reminders and self-exclusion periods are available from account settings.
Where can I check my loyalty progress?
Your Level Up progress bar is visible in the account dashboard, alongside your account information and available rewards.