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Terms & Conditions
A Big Candy Casino is licensed by the Curaçao Gaming Authority. All transactions use industry-standard encryption, player balances are held in segregated accounts separate from operational funds, and game outcomes are independently certified by eCOGRA.
1. General terms and acceptance
These Terms & Conditions govern your access to and use of A Big Candy Casino, including its website, account services, games, promotions, payment facilities and related features. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or participate in any gaming activity.
These terms should be read together with any other rules, notices, policies or conditions displayed on the website. Additional rules may apply to particular games, promotions, tournaments, payment methods or account services. Where a specific rule conflicts with these terms, the specific rule may apply to the relevant activity.
You are responsible for checking the current version of these terms before using the service. A Big Candy Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to services, security needs or operational requirements. Continued use of the website after updated terms are published will generally indicate acceptance of the revised terms.
Eligibility and lawful use
You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. The services are intended for users who are legally permitted to gamble. You must not access or use the website where doing so would breach the laws or regulations that apply to you.
You must provide accurate, current and complete information when registering or using your account. You must promptly update information if it changes. A Big Candy Casino may ask for documents or other information to verify your identity, age, location, payment method or source of funds. Access to some services may be restricted until verification is completed.
- You must not use the service if you are under the applicable legal gambling age.
- You must not use another person’s account or allow another person to use your account.
- You must not create or control multiple accounts unless expressly permitted under the applicable rules.
- You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- You must not attempt to bypass location, identity, security or responsible gambling controls.
2. Accounts, gaming and transactions
You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify A Big Candy Casino as soon as possible if you believe your account has been accessed without permission, your details have been lost, or any transaction appears incorrect. You should log out after each session, particularly when using a shared or public device.
Gaming activity is recorded electronically. You agree that account records, transaction records and system records may be used to assess activity, resolve disputes and administer the service. If a technical error, obvious pricing error, software malfunction or other operational issue affects a game or transaction, the relevant activity may be reviewed and corrected in accordance with applicable requirements.
You should only deposit funds that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. A Big Candy Casino may reject, delay, reverse or review a transaction where required for verification, security, fraud prevention, payment processing or legal compliance.
Withdrawals may be subject to identity checks, account checks, payment method rules and any conditions shown at the time of the request. You may be asked to provide information before funds are released. Payments can also be affected by bank, card, provider, currency, technical or regulatory processes outside the direct control of A Big Candy Casino.
You must not use the account to transfer funds to another person, hold funds for another person or use the service as a banking facility. Any suspected fraud, collusion, manipulation, chargeback abuse or other prohibited conduct may result in account restrictions, cancellation of transactions or further action where appropriate.
Game outcomes and promotions
Game outcomes are determined by the relevant game system and applicable rules. Past results do not predict future results. Unless expressly stated otherwise, participation does not guarantee a win, return or profit. You are responsible for reviewing the rules of a game before playing.
Promotions, bonuses and offers may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, withdrawal restrictions or other conditions. Those conditions will be made available with the relevant offer. You must review them before accepting or using an offer. A promotional benefit may be withdrawn or cancelled where it has been obtained in error, through misuse, or contrary to its conditions.
3. Responsible gambling, privacy and security
A Big Candy Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Set a budget before you play, only use money you can afford to lose, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other factors that may affect your judgement.
Responsible gambling tools or support options may be available through the website. These can include deposit controls, activity limits, time reminders, account breaks or account closure. The availability and operation of these features may depend on the service and applicable requirements. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or health professional.
Personal information is handled in accordance with the applicable privacy information published by A Big Candy Casino. Information may be collected and used to provide services, manage accounts, process payments, verify identity, meet legal obligations, prevent fraud, maintain security and improve the website. You should review the Privacy Policy for information about collection, use, disclosure, storage and access rights.
You must not interfere with the operation or security of the website. This includes introducing malicious code, using automated tools without permission, exploiting vulnerabilities, attempting unauthorised access, manipulating game outcomes or disrupting other users. Suspected security issues should be reported through the available support channel without attempting to exploit them.
4. Website access, liability and disputes
The website and its services may be changed, suspended or unavailable from time to time because of maintenance, upgrades, technical faults, provider issues, security concerns or circumstances outside reasonable control. A Big Candy Casino does not promise that the website will always be uninterrupted, error-free or available on every device or network.
Website content is provided for general information and may change without notice. You are responsible for ensuring that your device, software, internet connection and security settings are suitable for accessing the service. You should keep your device and account credentials secure and use appropriate protective software.
To the extent permitted by law, A Big Candy Casino is not responsible for loss caused by your failure to follow these terms, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, or your use of third-party websites and services. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
If you have a question, complaint or dispute, you should first use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant account details, dates and transaction information, while avoiding the disclosure of unnecessary passwords or security codes. Complaints will be considered in accordance with applicable requirements and internal procedures.
A Big Candy Casino may suspend, restrict or close an account where reasonably necessary for security, verification, responsible gambling, legal compliance, suspected fraud, breach of these terms or protection of the service and its users. Where permitted, any remaining balance will be dealt with after relevant checks, deductions or obligations have been considered. Provisions that are intended to continue, including those concerning transactions, intellectual property, privacy, liability and disputes, will remain effective after account closure.
These terms are intended to operate consistently with the laws and consumer protections that apply to the service and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.